Return & Refunds Policy

Return

A return request should be confirmed by email within 30 days since the date of the purchase.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods. Any item not in its original condition, is damaged,is disassembled or missing parts for reasons not due to our error is not valid for a refund.

Several types of goods are exempt from being returned. Please contact us by email at service01@mecoolonline.com for more information and we'd be happy to help! 

To complete your return, we require a receipt or proof of purchase, and an e-mail with your contact info including phone number you can be reached at.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds

If you are approved, then your refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It is best practice to check with your bank or credit card issuer for details.

Late or missing refunds please leave for your Banking Institution to process the refund, there are occasionally delayed times with your Bank. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and have waited over 7 days and you still have not received your refund yet, please contact us at service01@mecoolonline.com. 

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service01@mecoolonline.com and we will be happy to arrange it for you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

 

 

 

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