Q: Do you offer warranty on your products?

A:Yes, we offer a 1-year warranty against any quality defects on the android box (from the date of purchase).

Q: If I don’t like your box may I return it for a refund?

A:If it’s quality related, Yes, you can ask for a refund minus shipping costs if you return the box within 7 days of the delivery date. You are responsible for the return shipping costs. The packaging must be in mint condition, otherwise a restocking fee will be applied.

Q: Are MECOOL ATV products Google certified?

A:Yes, all of our products are certified with Google Assistant and Chromecast built-in.

Q: Do all MECOOL ATV products support voice remote?

A:Yes, they do.

Q: If MECOOL Android TV box built-in bluetooth or not?

A:Yes, they do.

Q: Do the product support Bluetooth headphones?

A:Yes, they do. 

Q: What apps are pre-loaded on the products?

A:Google Play, YouTube, Google music, Google game, etc.

Q: Can it play 4K Netflix?

A:By now, MECOOL TV boxes don’t support 4K from Netflix, but support on other apps, for example, YouTube 4K. The mobile version of Netflix  can be  installed via U disk, but the resolution is only SD

Q: Do your TV boxes play 3D movies

A:Yes, our Android TV box support 3D movie, You can Play in KODI .

Q: Is KODI installed or can it be installed?

A:No, KODI isn’t installed. But, You can download KODI in the Playstore.  

Q: If the boxes support OTA update or not?

A:Yes, you could upgrade the latest version over and over again.

Q: Will the box work if connected via an HDMI switch?

A:Yes,it can work.




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